JRCS CO. LTD
Nexus Alarm Monitoring System
What prompted this project
The goal was to design a troubleshooting concept, built off of existing products, that showcases accessible technical support for troubleshooting vessel performance issues.
This concept was showcased during SeaJapan 2026 in Tokyo, Japan.
My role
I saw the design from concept to final visualization.
INDUSTRY
Maritime
TIMELINE
1 month
TEAM
project manager | designer (me) | marketing team
THE PROBLEM
Troubleshooting is Difficult Without Technical Knowledge
The existing alarm system could identify technical issues, but it did not proceed to guide users through the actual troubleshooting process. Although crew members are highly trained to handle a wide range of situations (that fall under their job assignment), many still experienced cognitive overload from needing to memorize complex procedures or spend valuable time during high-pressure moments.
Understanding the current work flow
The current procedural steps for resolving alarm issues have been mapped to support optimal ship performance. Building on this, I conducted a workflow analysis that incorporated user pain points to identify key friction points in the process. A key finding was that many steps still rely on excessive manual labor, which contributes to operational delays and increased user effort, highlighting clear opportunities for streamlining and automation.
Accessibility was the key to easily supporting crew members from receiving the alert to actually resolving the issue.
Camera monitoring system
I incorporated an existing product, Command, which uses cameras with real-time AI detection to continuously monitor operations. This feature allows viewers to visually understand issues as they occur, providing clearer context for anomalies and improving the accuracy and speed of troubleshooting by enabling teams to see exactly what is happening on-site.
Concept: Kikuho Assist
Name based off of our fun owl mascot, our AI tool streamlined time-consuming tasks such as searching for troubleshooting procedures, locating specific alarm system data, and referencing past alarm entries.
It also automatically generated detailed trouble reports that could be shared with customer support staff and supervisors, improving communication and reducing response time.
Prototype click on screen below to navigate to new page.
Other projects
BACK TO TOP
© ANGELA LIN DESIGNS 2025